4-6 March, 2026 | Gold Coast, Australia
Where Real Engagement Meets Real Opportunity
Rachel Lane
Head of Customer Support The Lottery Office
Conference Day One: Wednesday 5th March
2:30 PM Panel Discussion | Employee Experience & Customer Experience: Balancing the Two for Excellence
Achieving excellence requires a harmonious balance between employee experience and customer experience. This panel will explore strategies for fostering a positive workplace environment that empowers employees while simultaneously enhancing customer satisfaction. Attendees will gain insights into aligning employee engagement initiatives with customer-centric goals, with key takeaways including practical approaches to creating a supportive culture, boosting productivity, and driving superior business outcomes.
Check out the incredible speaker line-up to see who will be joining Rachel.
Download The Latest Agenda
