Conference Day One: Thursday, 28 February 2019
Thursday, February 28th, 2019
Identified by Forrester as one of the top trends in customer service, providing a proactive customer experience, rather than just responding to problems as they arise, is key to differentiation and ongoing business success. How to get there though? In this session we talk about the benefits of proactive support, why it’s vital to becoming the business your customers want you to be, and how easy it can be to get started.