03 - 05 February, 2020 | Gold Coast
Charles Thomlinson, Strategic Executive at Zendesk
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Charles Thomlinson

Strategic Executive

Conference Day One: Thursday, 28 February 2019

Thursday, February 28th, 2019

11:10 AM The Next Horizon: How to Take Your CX from Reactive to Proactive

Identified by Forrester as one of the top trends in customer service, providing a proactive customer experience, rather than just responding to problems as they arise, is key to differentiation and ongoing business success. How to get there though? In this session we talk about the benefits of proactive support, why it’s vital to becoming the business your customers want you to be, and how easy it can be to get started.

Check out the incredible speaker line-up to see who will be joining Rod.

Download The Latest Agenda