Conference Day One: Thursday, 28 February 2019
Thursday, February 28th, 2019
2:55 PM AI & Ubank: Insights into Robochat and How Virtual Assistant's Deepen Customer Experience and Employee Productivity
As a digital bank, it's no surprise that UBank has seen success from the adoption of digital tools and social media channels for customer contact. This session explore UBank's AI journey, from building a chatbot to introducing Mia, the world’s first digital human in the home loan space, and how we leveraged it within the customer service team.
• Exploring how AI has helped shape the customer experience
• Understanding how AI fits into a flexible and responsive contact centre management framework
• What is the future of virtual assistants in contact centres?