26 - 28 February, 2020 | Gold Coast
Rohan Anderson, Manager, Operations at UBank

Rohan Anderson


Manager, Operations
UBank

Conference Day One: Thursday, 28 February 2019

Thursday, February 28th, 2019


2:55 PM AI & Ubank: Insights into Robochat and How Virtual Assistant's Deepen Customer Experience and Employee Productivity

As a digital bank, it's no surprise that UBank has seen success from the adoption of digital tools and social media channels for customer contact. This session explore UBank's AI journey, from building a chatbot to introducing Mia, the world’s first digital human in the home loan space, and how we leveraged it within the customer service team.
       Exploring how AI has helped shape the customer experience
       Understanding how AI fits into a flexible and responsive contact centre management framework
       What is the future of virtual assistants in contact centres?
 

Check out the incredible speaker line-up to see who will be joining Rohan.

Download The Latest Agenda