26 - 28 February, 2020 | Gold Coast
Wyatt Roy, Managing Director at Afiniti Australia

Wyatt Roy

Managing Director
Afiniti Australia

Check out the incredible speaker line-up to see who will be joining Wyatt.

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Conference Day One: Thursday, 28 February 2019

Thursday, February 28th, 2019

11:10 AM Automating Knowledge to Create Intelligent Connections

The consumer-driven economy is forcing organisations to change the way they interact. The expectation for instant information and outcomes has organisations scrambling to innovate. But mastering CX in the digital era takes much more than so-called ‘omni-channel’ – to deliver successful experiences, organisations must develop strategies that engrain automation and machine learning into core processes in order to optimise agents with knowledge. In this session, learn:

  • What makes an effective automation strategy, and the role of AI in building knowledge;
  • How to leverage that knowledge and convert it into positive CX;
  • Methods for establishing successful CX based around advanced technologies