CallN was
founded 6 years ago and now operates in 13 countries with our primary focus in
Australia where we are based. It provides Contact Centre QA automation and CX
Management for all voice-based interactions. CallN works seamlessly with dozens
of VoIP telephony systems and receive rave reviews from our customers. CallN
offers two products: CallN Business and CallN Enterprise. CallN Enterprise uses
an AI-assisted voice transcription engine, machine learning and world class visualisations
to distil large volumes of call data into actionable insights. It can extract
keywords, provide drill down sentiment analysis, geo-location of calls to
analyse patterns, topic analysis, in depth user/agent scoring, automatic PCI
features that redact credit card information, and a drag and drop rules engine.
It delivers tangible ROI measured in months not years. CallN Business focuses
on business intelligence derived from call recordings via VoIP telephony and
includes features like call recordings, instant call playback, advanced search
and filter capabilities, campaign creation, custom and stand reporting, CRM
integration via REST API, state of the art security, ability to create groups,
DTMF tone based programming and more.