LivePerson is the leading provider of cloud-based mobile and online
messaging business solutions, enabling a meaningful connection between brands
and consumers. LiveEngage, the Company's enterprise-class, cloud-based
platform, empowers consumers to stop wasting time on hold with 1-800 numbers,
and instead message their favorite brands, just as they do with friends and
family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM,
L'Oreal, PNC, and T-Mobile, rely on the unparalleled intelligence, security,
and scalability of LiveEngage to reduce costs, increase lifetime value, and
create meaningful connection with consumers.
LivePerson's revolutionary LiveEngage platform lets brands talk to consumers
the same way they prefer to talk to their family and friends — through
messaging. Instead of a painful phone call to a 1-800 number, consumers and
customer care agents can connect via mobile messaging. No more waiting on hold
or re-explaining an issue to multiple reps. The LiveEngage platform also
enables the use of "hybrid bots." Brands can off-load work to AI and
bots gradually over time, driving down costs. These technologies can do the
heavy lifting for FAQs, freeing up humans to handle the personal interactions.
LiveEngage has helped major brands cut care costs by 48%, increase CSAT up to
88–92%, reduce their cost per interaction to $1.60 (compared to voice's $6–$7
per call), and reduce staff attrition from 35% to less than 10%