Translationz is a top-tier Australian interpreting and translation company providing services to both public and private organisations globally. With award-winning technology, Translationz offers telephone (OPI) and video remote interpreting (VRI), scheduled and on-demand phone, as well as other services supporting multilingual initiatives. Translationz is among the fastest-growing major language service providers in Australia.
The contact centre solution for multilingual support is ‘plug and play’ and does not require any client system changes. Translationz provides a bespoke client-branded IVR. The non-English speaking customers who require interpreter assistance are greeted by instructions in their language of choice. The branded IVR is also available in English for your Customer Service Staff. Key measures of quality improve when support is provided in a customer’s native language. Our solution reduces average handling time, improves customer satisfaction scores (CSAT), Net Promoter Scores (NPS) and first contact resolution (FCR). Transition from any existing provide is simple and seamless.