For years, contact centres have worked in siloes, focused on responding to customer calls in a fast and efficient manner. Those days are long gone! Contact Centres are ready to emerge as the hero of customer experience, embracing a new way of working that goes way beyond transactional activity towards an empowered customer relationship management.

As the industry gears up to take on this new high-status value-driven role within the CX framework, Customer Contact Week 2020 will provide you with the necessary roadmap and tools to adapt your People, Process, Technology and Customer Service Delivery strategy toward this new frontier.

We’ll bring together pioneering organisations to discuss how they are successfully navigating this change and transforming their Contact Centres into a unified CX Hub that will forever change the way customers connect.

We’re Going Straight to the Top in 2020:

Chief Customer Officers Confirmed…

Steve Mitchinson

Steve Mitchinson

Chief Customer Officer

Adam Geneave

Adam Geneave

Chief Customer Happiness Officer

Troy Barnes

Troy Barnes

Chief Customer Officer

The #1 Customer Contact Event in Australia & NZ!

Whatever your future goals are, attending CCW should be in your 2020 plans! Next year, CCW will be even bigger and bolder in addressing the key customer contact topics.


Experts will take the stage in our BIGGEST speaker faculty


New & Expanded Streams: including People and Culture, Technology Innovation, Process Excellence, CCW Executive Club


New Interactive Workshops on Chatbots, Design Thinking, Employee Engagement, AI, Customer Data Insights and more! 


New Site Tours at NBN, Auto & General and Allianz Worldwide Centre!


Customer Contact Event Series from Vegas! 

2019 Inspirational Speakers

View All Speakers

2020 Customer Contact Excellence Awards

2019 Highlights Videl Reel

Unforgettable Experiences..

What We'll Cover in 2020

Going from EX to CX :

Going from EX to CX: The Steps for Engaged, Authentic Contact Centre Agents that Hits the X Factor for Employees and Customers

Look Beyond Traditional Boundaries

The Human Face of Digital: How to Retain your Brand Identity and Connection in the Wake of Automation and Robotics

Upskill Your Frontline into Leadership Positions

Finding the Right Operating Model: How to Determine the Right Operational Strategy for your Customer Contact Hub

You Join A Global Community

Leading in Uncertain Times

CCW is the World’s Largest Customer Contact Event Series

The 5th Annual Customer Contact Week Australia & NZ, is an extension of the 20th Annual Customer Contact Week from Las Vegas USA!

Look Beyond Traditional Boundaries

Access Your Market’s Top Decision Makers

CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Customer Experience, Service Delivery and more.

Upskill Your Frontline into Leadership Positions

Demonstrate your Expertise and Product Excellence

Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.

Towards Outcome Centric Measurement

Branding and Product Positioning

CCW is Australia’s #1 Customer Service event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!

Who You Will Meet at Customer Contact Week 2020

Heads/Directors/Managers of:


Contact Centre


Customer Care


Customer Experience


Customer Engagement


Customer Operations


Customer Service


Customer Success


Innovation & Technology


Customer Support


Contact Centre Sales


Contact Centre Sales


Service Delivery

Thank You to Our Partners!

Diamond Sponsor
Platinum Partner
Gold Sponsor
Event Partners
Event Partners
Event Partners
Event Partners
Exhibition Partners
Exhibition Partners
Recruitment Partner
Media Partners
Media Partners
Media Partners
Media Partners