4-6 March, 2026 | Sydney, Australia
Where Real Engagement Meets Real Opportunity
The Future of Contact: Seamless, Intelligent, Deeply Human
CCW ANZ is where the boldest minds in customer contact and experience come together to shape what’s next. In 2026, we’re heading to Sydney for the very first time, bringing fresh energy, new voices, and reimagined ways to connect and learn. This is the region’s most powerful platform for contact centre, CX, and digital service transformation - evolved for a new era.
Across every session, conversation, and activation, we’ll explore how AI, automation, workforce transformation, and human-centred design are reshaping how organisations serve, support, and connect. From enterprise to essential services, CCW is where leaders turn strategy into action - and where the future of contact comes into focus.
As an attendee, you’ll be at the centre of it all. Whether you're building next-gen service models, scaling intelligent tech, or unlocking better human outcomes, CCW delivers the insights, connections, and momentum to move your mission forward. Two days. 100+ speakers. Unmatched networking.
This is not just a conference - it’s your launchpad for what’s next..
Across every session, conversation, and activation, we’ll explore how AI, automation, workforce transformation, and human-centred design are reshaping how organisations serve, support, and connect. From enterprise to essential services, CCW is where leaders turn strategy into action - and where the future of contact comes into focus.
As an attendee, you’ll be at the centre of it all. Whether you're building next-gen service models, scaling intelligent tech, or unlocking better human outcomes, CCW delivers the insights, connections, and momentum to move your mission forward. Two days. 100+ speakers. Unmatched networking.
This is not just a conference - it’s your launchpad for what’s next..
2025 CCW Expert Speaker Line Up Included...
Angelo Azar
Chief Operating Officer
honey insurance
Praveen Sasidharan
Chief Insurance Services Officer
Allianz
Elisa Iurato
Chief of Community, Retail & Supporter Experience
World Vision Australia
Kanika Puri
Chief Operating Officer
Fast Cover
Lauren Reid
Former - Chief Customer Officer
Navy Health
Doug Casterton
Head of Operational Excellence
GetYourGuide
Brandon Davis
Contact Centre Director
Uniting AgeWell
Kirsty Robinson
Customer Experience Director
TAFE Queensland
Emma Hounsell
General Manager Contact Centres – Health Insurance
Bupa
Kelly Mendes
General Manager Shared Services
Pica Group
Emilia Simone
General Manager – Customer Experience
Sime Darby Motors
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
Cloe Kernick
GM Customer and Market Operations
Energy Queensland
Jen Harding
General Manager Engagement Education and Advice
HESTA
Scott Cumming
Senior Manager: Workforce Planning AU,
AIA Australia
Aneta Field
Senior Manager: Customer Support
honey insurance
Andrew Carlson
Customer Channels
Medibank
Jim Palmer
Chief AI Officer
Dialpad
Kahlil Gray
Workforce Planning & Analytics Manager, Customer Engagement, Retail Markets
Alinta Energy
Paul Magee
Director & President
Auraya Systems
Sarvesh Jerath
COO
Data GMZ
Kunal Rahalkar
CEO
Data GMZ
David Vincent
Partner
CXO2
Mike Cha
Head of Product Management
Sendbird
Danni Andrews
Customer Experience Manager
Allianz
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
Paul Brennan
Learning and Development Specialist
Super Retail Group
Harold Rey P. Ladaran
Chief Executive Officer
Splace BPO
Anthony Nguyen
Senior Manager: Platform & Enablement
Great Southern Bank
Haley Porter
Quality and Insights Manager
Super Retail Group
Damian Purvis
Customer Service Team Lead
Meridian Energy
LEADING THE CHARGE: CHECK OUT THE STELLAR LINEUP OF ATTENDEES AT CCW 2025!
BECOME A CCW SPONSOR
Engage the leaders. Elevate your brand. Shape what’s next.
CCW ANZ 2026 is where Australia’s most influential contact centre decision-makers converge - and your opportunity to be at the heart of it. As a sponsor or exhibitor, you’ll gain access to a curated, high-value audience of senior leaders from enterprise, essential services, and high-growth sectors - all actively investing in the future of customer contact.
Whether through mainstage moments, immersive activations, executive boardrooms or intelligent 1:1 connections, CCW delivers the formats that go beyond visibility and create real commercial momentum. This is your platform to showcase innovation, build trust, and align your brand with the conversations that matter.
Position yourself as a strategic partner - not just a provider.
Sydney 2026. New city. New energy. Unmissable opportunity
CCW ANZ 2026 is where Australia’s most influential contact centre decision-makers converge - and your opportunity to be at the heart of it. As a sponsor or exhibitor, you’ll gain access to a curated, high-value audience of senior leaders from enterprise, essential services, and high-growth sectors - all actively investing in the future of customer contact.
Whether through mainstage moments, immersive activations, executive boardrooms or intelligent 1:1 connections, CCW delivers the formats that go beyond visibility and create real commercial momentum. This is your platform to showcase innovation, build trust, and align your brand with the conversations that matter.
Position yourself as a strategic partner - not just a provider.
Sydney 2026. New city. New energy. Unmissable opportunity
A New City for a New Era. Sydney 2026: Designed for Impact
For the first time ever, CCW ANZ heads to Sydney - kicking off a bold new era of national rotation. A new city means new connections, fresh energy, and greater access to the region’s most influential customer and contact leaders. Be where the future of contact takes shape.
Check out the 2024 highlights!
What’s Your Unique Contact Centre Superpower?
These showreels capture the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. But the best is yet to come! We’re already gearing up for an even bigger and better event in 2026 - stay tuned for what’s next!
THE #CCWEEKAU DIFFERENCE
AN AWESOME EXPERIENCE
Kick back in our relaxed networking sessions
At the end of an insightful day, prepared to be wow’d as you relax in our evening networking activities.
INTERACTIVITY. A TRUE COMMUNITY.
Curated networking sessions ensure you meet new people every day Group discussions, workshops, panel sessions, roundtables, speed networking, concierge meetings and so much more means you will have the interaction you crave at all other shows.
AT A BEAUTIFUL RESORT ON THE GOLD COAST
To us you are a VIP and should be treated like it.
CCW will be held at a premium location – not a soulless convention centre. Connect with other attendees under the stars at our rooftop bar drinks reception and enjoy the sand between your toes when you step out of the conference to explore the local area.
85% SERVICE EXECUTIVES IN ATTENDANCE
Want to avoid a day of non-stop pitches and product focused presentations?
CCW sessions are designed to avoid pitch-after-pitch sessions with a dedicated agenda team to ensure that each and every session focuses on challenges and approaches to these, ensuring you get actionable insights from each and every session.
A Five Star Event! See what our attendees are saying:
The event was amazing most of all due to the great people - organizer team and attendees. That said, the topic, the venue, and the setting were also world class. I would recommend your event to any customer-focused organization and professional!
CCW 2024 was a powerhouse of great speakers, diverse and relevant content, and helpful vendor support. It was great to be in a room full of people passionate about the customer experience, and I learnt a lot to take back to my business. Can’t wait for CCW 2025!
The CCW team did an amazing job organising and executing the event. All the sessions were well thought of and as an attendee I was able to learn so much. I also enjoyed networking and meeting leaders from across the contact centre industry
Had the most wonderful time at Customer Contact Week Australia and NZ last week. It was so invigorating to be around so many like-minded, #customercentric people! There were so many insightful speakers, fantastic insight into the future of customer service with #AI, so many different perspectives and industries, and I met the best people!
2026 Sponsors and Partners Included
2026 EVENT PARTNERS
Supporting Partner
Supporting Partner
Media Partners
Media Partners
Media Partners
