4-6 March, 2026 | Sydney, Australia
Where Real Engagement Meets Real Opportunity
The Future of Contact: Seamless, Intelligent, Deeply Human
CCW ANZ is where the boldest minds in customer contact and experience come together to shape what’s next. In 2026, we’re heading to Sydney for the very first time, bringing fresh energy, new voices, and reimagined ways to connect and learn. This is the region’s most powerful platform for contact centre, CX, and digital service transformation - evolved for a new era.
Across every session, conversation, and activation, we’ll explore how AI, automation, workforce transformation, and human-centred design are reshaping how organisations serve, support, and connect. From enterprise to essential services, CCW is where leaders turn strategy into action - and where the future of contact comes into focus.
As an attendee, you’ll be at the centre of it all. Whether you're building next-gen service models, scaling intelligent tech, or unlocking better human outcomes, CCW delivers the insights, connections, and momentum to move your mission forward. Two days. 100+ speakers. Unmatched networking.
This is not just a conference - it’s your launchpad for what’s next..
Across every session, conversation, and activation, we’ll explore how AI, automation, workforce transformation, and human-centred design are reshaping how organisations serve, support, and connect. From enterprise to essential services, CCW is where leaders turn strategy into action - and where the future of contact comes into focus.
As an attendee, you’ll be at the centre of it all. Whether you're building next-gen service models, scaling intelligent tech, or unlocking better human outcomes, CCW delivers the insights, connections, and momentum to move your mission forward. Two days. 100+ speakers. Unmatched networking.
This is not just a conference - it’s your launchpad for what’s next..
2025 CCW Expert Speaker Line Up Included...
Angelo Azar
Chief Operating Officer
honey insurance
Praveen Sasidharan
Chief Insurance Services Officer
Allianz
Elisa Iurato
Chief of Community, Retail & Supporter Experience
World Vision Australia
Kanika Puri
Chief Operating Officer
Fast Cover
Lauren Reid
Former - Chief Customer Officer
Navy Health
Doug Casterton
Head of Operational Excellence
GetYourGuide
Brandon Davis
Contact Centre Director
Uniting AgeWell
Kirsty Robinson
Customer Experience Director
TAFE Queensland
Emma Hounsell
General Manager Contact Centres – Health Insurance
Bupa
Kelly Mendes
General Manager Shared Services
Pica Group
Emilia Simone
General Manager – Customer Experience
Sime Darby Motors
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
Cloe Kernick
GM Customer and Market Operations
Energy Queensland
Jen Harding
General Manager Engagement Education and Advice
HESTA
Scott Cumming
Senior Manager: Workforce Planning AU,
AIA Australia
Aneta Field
Senior Manager: Customer Support
honey insurance
Andrew Carlson
Customer Channels
Medibank
Jim Palmer
Chief AI Officer
Dialpad
Kahlil Gray
Workforce Planning & Analytics Manager, Customer Engagement, Retail Markets
Alinta Energy
Paul Magee
Director & President
Auraya Systems
Sarvesh Jerath
COO
Data GMZ
Kunal Rahalkar
CEO
Data GMZ
David Vincent
Partner
CXO2
Mike Cha
Head of Product Management
Sendbird
Danni Andrews
Customer Experience Manager
Allianz
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
Paul Brennan
Learning and Development Specialist
Super Retail Group
Harold Rey P. Ladaran
Chief Executive Officer
Splace BPO
Anthony Nguyen
Senior Manager: Platform & Enablement
Great Southern Bank
Haley Porter
Quality and Insights Manager
Super Retail Group
Damian Purvis
Customer Service Team Lead
Meridian Energy
LEADING THE CHARGE: CHECK OUT THE STELLAR LINEUP OF ATTENDEES AT CCW 2025!
BECOME A CCW SPONSOR
Engage the leaders. Elevate your brand. Shape what’s next.
CCW ANZ 2026 is where Australia’s most influential contact centre decision-makers converge - and your opportunity to be at the heart of it. As a sponsor or exhibitor, you’ll gain access to a curated, high-value audience of senior leaders from enterprise, essential services, and high-growth sectors - all actively investing in the future of customer contact.
Whether through mainstage moments, immersive activations, executive boardrooms or intelligent 1:1 connections, CCW delivers the formats that go beyond visibility and create real commercial momentum. This is your platform to showcase innovation, build trust, and align your brand with the conversations that matter.
Position yourself as a strategic partner - not just a provider.
Sydney 2026. New city. New energy. Unmissable opportunity
CCW ANZ 2026 is where Australia’s most influential contact centre decision-makers converge - and your opportunity to be at the heart of it. As a sponsor or exhibitor, you’ll gain access to a curated, high-value audience of senior leaders from enterprise, essential services, and high-growth sectors - all actively investing in the future of customer contact.
Whether through mainstage moments, immersive activations, executive boardrooms or intelligent 1:1 connections, CCW delivers the formats that go beyond visibility and create real commercial momentum. This is your platform to showcase innovation, build trust, and align your brand with the conversations that matter.
Position yourself as a strategic partner - not just a provider.
Sydney 2026. New city. New energy. Unmissable opportunity
A New City for a New Era. Sydney 2026: Designed for Impact
For the first time ever, CCW ANZ heads to Sydney - kicking off a bold new era of national rotation. A new city means new connections, fresh energy, and greater access to the region’s most influential customer and contact leaders. Be where the future of contact takes shape.
Check out the 2024 highlights!
What’s Your Unique Contact Centre Superpower?
These showreels capture the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. But the best is yet to come! We’re already gearing up for an even bigger and better event in 2026 - stay tuned for what’s next!
THE #CCWEEKAU DIFFERENCE
THE FUTURE OF CONTACT. DESIGNED FOR YOU.
Every session, format, and experience is built to deliver what matters most to Customer Contact leaders: smart ideas, real solutions, and connections that count.
ENGAGE. DON'T JUST ATTEND.
Forget passive listening. At CCW, you’ll workshop, debate, network, and problem-solve with the best in the business - across panels, think tanks, boardrooms, and discussion groups.
SYDNEY ENERGY. NATIONAL IMPACT.
CCW 2026 lands in Sydney for the first time - bringing together fresh faces, new perspectives, and a nationwide community of change-makers.
THE TECH, TOOLS & PARTNERS YOU NEED - ALL IN ONE PLACE
CX is evolving fast - and CCW is your shortcut to the smartest solutions. From AI to automation, journey platforms to workforce tools, meet the best vendors, see the tech in action, and compare it all in one place.
Touch it. Test it. Find what fits - faster.
Touch it. Test it. Find what fits - faster.
A Five Star Event! See what our attendees are saying:
The event was amazing most of all due to the great people - organizer team and attendees. That said, the topic, the venue, and the setting were also world class. I would recommend your event to any customer-focused organization and professional!
CCW 2024 was a powerhouse of great speakers, diverse and relevant content, and helpful vendor support. It was great to be in a room full of people passionate about the customer experience, and I learnt a lot to take back to my business. Can’t wait for CCW 2025!
The CCW team did an amazing job organising and executing the event. All the sessions were well thought of and as an attendee I was able to learn so much. I also enjoyed networking and meeting leaders from across the contact centre industry
Had the most wonderful time at Customer Contact Week Australia and NZ last week. It was so invigorating to be around so many like-minded, #customercentric people! There were so many insightful speakers, fantastic insight into the future of customer service with #AI, so many different perspectives and industries, and I met the best people!
2026 Sponsors and Partners Included
2026 EVENT PARTNERS
Supporting Partner
Supporting Partner
Media Partners
Media Partners
Media Partners
