Take Your Brand to the Forefront of Customer Centricity at CCW Asia 2025

The contact centre landscape is rapidly changing. Customer Contact Week Asia (CCW) is Asia's #1 platform for contact centre leaders, empowers you to stay ahead of the curve.

This is your chance to:

• Reach key decision-makers: Connect with industry leaders driving customer experience excellence across Asia.
• Showcase your solutions: Present your innovative technology and services to a highly targeted audience.
• Build valuable partnerships: Network and collaborate with the who's who of the contact centre community.

The CCW Asia 2025 Sponsorship Guide unveils:

• Exclusive sponsorship opportunities: Discover a range of packages tailored to maximise your brand exposure.
• Your ideal audience: Gain valuable insights into the attendees and partners you'll connect with.
• Proven success stories: See how past sponsors leveraged CCW Asia to achieve their business goals.
• Easy steps to get involved: Learn how to secure your spot at this premier industry event.

Don't miss out! Download the CCW Asia 2025 Sponsorship Guide today and become a part of Asia's leading customer contact transformation movement.

Customer Contact Week Asia 2024 brought together industry leaders to explore the future of customer service. This pivotal event highlighted the urgent need to shift from reactive to proactive service models.

Discover how top organisations are transforming their customer experience (CX). Learn about the key trends shaping the industry.

Don't miss out on valuable insights from CCW Asia 2024. Download the post-show report to discover attendee highlights, key takeaways, and practical strategies to drive business growth.

Catch a glimpse of the accounts and the job titles that will be at the event!

Across industries chatbots are adapting to meet consumer needs, reflecting human behaviors modeled by the most experienced agents to create an effective and seamless journey. Some organizations have jumped into digital head-first, and in trying to quickly meet these CX trends have fallen short of quality self-service experience. Now company leaders leaders and contact center employees are looking for guidance on how to learn from what they’ve seen in the market, avoid those pitfall, and use those strengths to make their chatbot the most valuable investment of 2024. In this special report, you’ll gain insights and actionable takeaways on: ⁃ The state of chatbots and their place in the customer experience landscape of 2024 ⁃ Self-service analytics that will illuminate the path forward for chatbots and generative AI ⁃ How to make sure that your company solutions can help facilitate exceptional experiences!

As enterprises focus on creating lean and effective customer support suites, we chart the latest developments in 10 key technologies that enable proactive service, reduce costs and keep customers and employees satisfied. Download the latest Techbook Guide, and find out the 10 Must-Have Customer Contact Tools in 2024!

Traditionally, customer service has focused on delivering reactive support to customer needs on the channels of their choice. However, with economic pressures affecting both corporate and customer spending, the current trading environment calls for a service model that can demonstrate its own value by nurturing measurable loyalty and generating revenue. Delivering great service requires a switch from reactive to proactive support, which sees the organisation solve a service need before the customer knows they have one.

Download this report and find out how and what it means to switch from reactive to proactive customer service.

Customer contact centres in Asia face a unique challenge: excelling in a market rich in cultural diversity. This report dives into how these centres are adapting to meet the ever-changing demands of customers across a complex tapestry of languages, customs, and traditions.

The key to success lies in a strategic tri-factor approach. This approach focuses on:

• Resource Planning: The Cornerstone of Flexibility
• Agile Operations: Adapting to the Dynamics of Customer Demand
• Optimal Staffing: Balancing Efficiency and Customer Satisfaction

By embracing this strategic approach, Asian contact centres can not only meet the high expectations of their customers but also exceed them. Download this report to discover how organisation can thrive in the dynamic and ever-evolving business landscape.

Our Regional Customer Service and Operational Leaders recently convened to delve into critical customer contact issues. Here are some key takeaways from our discussion:

• Challenges Customer Contact Function faces when adopting data and analytics
• Top-ranked technologies respondents plan to adopt within the next 3 years
• Top industries that are focusing on transforming their customer contact operations?
• Benefits to cross-department collaborations in CS
• Service automation through technology is the way forward, but how many are onboard – and where do you benchmark against everyone?

Download the report to learn more about what they have to say and where your technology ranks amongst the rest.