Take Your Brand to the Forefront of Customer Centricity at CCW Asia 2025

The contact centre landscape is rapidly changing. Customer Contact Week Asia (CCW) is Asia's #1 platform for contact centre leaders, empowers you to stay ahead of the curve.

This is your chance to:

• Reach key decision-makers: Connect with industry leaders driving customer experience excellence across Asia.
• Showcase your solutions: Present your innovative technology and services to a highly targeted audience.
• Build valuable partnerships: Network and collaborate with the who's who of the contact centre community.

The CCW Asia 2025 Sponsorship Guide unveils:

• Exclusive sponsorship opportunities: Discover a range of packages tailored to maximise your brand exposure.
• Your ideal audience: Gain valuable insights into the attendees and partners you'll connect with.
• Proven success stories: See how past sponsors leveraged CCW Asia to achieve their business goals.
• Easy steps to get involved: Learn how to secure your spot at this premier industry event.

Don't miss out! Download the CCW Asia 2025 Sponsorship Guide today and become a part of Asia's leading customer contact transformation movement.

Customer Contact Week Asia 2024 brought together industry leaders to explore the future of customer service. This pivotal event highlighted the urgent need to shift from reactive to proactive service models.

Discover how top organisations are transforming their customer experience (CX). Learn about the key trends shaping the industry.

Don't miss out on valuable insights from CCW Asia 2024. Download the post-show report to discover attendee highlights, key takeaways, and practical strategies to drive business growth.

Do you know that only 1/3 of Service & Support leaders view their Agent Desktop Investment as effective? Do you have the tools to empower agents to provide a seamless customer experience?

Contact centre leaders across Asia need to embrace the evolving AI, tech and data landscape – despite the economic pressures they face. Discover how and why they are investing in the contact centre, and the barriers they are working to overcome. Download to read on!

Contact centre leaders across Asia need to embrace the evolving AI, tech and data landscape – despite the economic pressures they face. Discover how and why they are investing in the contact centre, and how your solutions are key to their success!

The Definitive Guide to the Contact Centre Industry in Asia 2025

Discover What’s Shaping Asia’s Contact Centre Industry

The APAC contact centre landscape is undergoing a seismic transformation. This exclusive market report unveils regional trends, investment forecasts, and country-specific insights into the booming industry across:

• India – $33B market, global outsourcing hub
• Philippines – 1.5M+ workers, $39B industry
• Malaysia – Strategic multilingual BPO destination
• Singapore – High-quality service, data-secure hub

Whether you’re a CX leader, BPO strategist, or tech innovator, this report delivers must-know analysis for 2025 and beyond.

What’s Inside:

• Country-by-country breakdown of BPO growth and economic impact
• Key technology drivers: AI, automation, omnichannel, and cloud
• Strategic outlook: Challenges, investment shifts, and talent trends
• Industry commentary from CX leaders at Thunes, Jupiter Money, and more
• Direct links to CCW Asia 2025 agenda sessions related to these trends
  

The Definitive Guide to the Contact Centre Industry in Asia 2025

Discover What’s Shaping Asia’s Contact Centre Industry

The APAC contact centre landscape is undergoing a seismic transformation. This exclusive market report unveils regional trends, investment forecasts, and country-specific insights into the booming industry across:

• India – $33B market, global outsourcing hub
• Philippines – 1.5M+ workers, $39B industry
• Malaysia – Strategic multilingual BPO destination
• Singapore – High-quality service, data-secure hub

Whether you’re a CX leader, BPO strategist, or tech innovator, this report delivers must-know analysis for 2025 and beyond.

What’s Inside:

• Country-by-country breakdown of BPO growth and economic impact
• Key technology drivers: AI, automation, omnichannel, and cloud
• Strategic outlook: Challenges, investment shifts, and talent trends
• Industry commentary from CX leaders at Thunes, Jupiter Money, and more
• Direct links to CCW Asia 2025 agenda sessions related to these trends
  

Catch a glimpse of the accounts and the job titles that will be at the event!

Across industries chatbots are adapting to meet consumer needs, reflecting human behaviors modeled by the most experienced agents to create an effective and seamless journey. Some organizations have jumped into digital head-first, and in trying to quickly meet these CX trends have fallen short of quality self-service experience. Now company leaders leaders and contact center employees are looking for guidance on how to learn from what they’ve seen in the market, avoid those pitfall, and use those strengths to make their chatbot the most valuable investment of 2024. In this special report, you’ll gain insights and actionable takeaways on: ⁃ The state of chatbots and their place in the customer experience landscape of 2024 ⁃ Self-service analytics that will illuminate the path forward for chatbots and generative AI ⁃ How to make sure that your company solutions can help facilitate exceptional experiences!

As enterprises focus on creating lean and effective customer support suites, we chart the latest developments in 10 key technologies that enable proactive service, reduce costs and keep customers and employees satisfied. Download the latest Techbook Guide, and find out the 10 Must-Have Customer Contact Tools in 2024!

Traditionally, customer service has focused on delivering reactive support to customer needs on the channels of their choice. However, with economic pressures affecting both corporate and customer spending, the current trading environment calls for a service model that can demonstrate its own value by nurturing measurable loyalty and generating revenue. Delivering great service requires a switch from reactive to proactive support, which sees the organisation solve a service need before the customer knows they have one.

Download this report and find out how and what it means to switch from reactive to proactive customer service.

Customer contact centres in Asia face a unique challenge: excelling in a market rich in cultural diversity. This report dives into how these centres are adapting to meet the ever-changing demands of customers across a complex tapestry of languages, customs, and traditions.

The key to success lies in a strategic tri-factor approach. This approach focuses on:

• Resource Planning: The Cornerstone of Flexibility
• Agile Operations: Adapting to the Dynamics of Customer Demand
• Optimal Staffing: Balancing Efficiency and Customer Satisfaction

By embracing this strategic approach, Asian contact centres can not only meet the high expectations of their customers but also exceed them. Download this report to discover how organisation can thrive in the dynamic and ever-evolving business landscape.