Key Event Information
Thinking about attending CX Week Canada 2019? Let us help you convince your colleague or manager to attend.
This ROI toolkit includes:
- Convince your boss letter
- Top reasons to attend
- Estimated budget expense sheet
- and more!
To get this toolkit sent to you directly, contact us here.
We identified key challenges today’s Canadian CX executives are faced with through extensive research and speaking with our community. The CX Canada agenda has been built to answer your top challenges.
To remain truly differentiated and ahead of the vast sea of competition, treating your customers like royalty is the true key to creating lasting business success. Is your organization checking off the basic components to ensure your company’s heart not only keeps beating, but outlives your competitors?
If you don't know them already, here are our top 4 benefits of providing superior customer experiences.
- Keynote Feature
- Newly confirmed speakers
- Conference Schedule
- What's new this year
- and more!
The benefits of measuring emotions in customer experience cannot be understated. Today, consumers have come to expect a superior customer service experience—and the way to improve it is by paying attention to emotions in customer service. Brought to you by CX Week Canada, take a look at this infographic to help you emphasize your case as to why your organization should be measuring your customer's emotions and experiences.
Over the period of September 2017 to March 2018, CX Week Canada's Media Partner, TMG International asked 85 medium-to large size organizations in Canada a number of questions about their CX strategy and performance.
- Only 5% of CX employees surveyed felt like had a sense of employee empowerment
- Only 27% of organizations supplement their training with ongoing coaching
- 47% of organizations believe they lack internal alignment lack an understanding of their CX goals
- 67% don't know whether hiring and evaluation is tied to their CX stratagies
Read the full whitepaper.