INDUSTRY UPDATE: The State of Customer Experience in Canada
At CX Week Canada 2018, John Bardawill, Managing Director at TMG International Inc. presented on the state of CX in Canada and why companies need to realize its importance. In his presentation, he discusses:
- The CX Framework
- Dissatisfiers by industry
- A weak employee experience foundation
- Recipe for CX success
- and more.
To get a copy of his presentation sent to you directly, please contact us here.
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