Metrics That Matter: How to Identify and Benchmark CX ROI for Your Business

Presented by:

Ashutosh Anil

Vice President, Customer Experience

BC Safety Authority

Missed out on CX Week Canada 2017? We are all familiar with the NPS holy grail of customer experience metrics.

Beyond NPS, this panel explores some unique qualitative and quantitative

metrics in which can help benchmark your CX programme. In addition, how

can NPS be leveraged at a macro and micro level to measure performance? View his presentation.

Please note: That all fields marked with an asterisk (*) are required.

First Name *

Last Name *

Job Title *

Company Name *

Email Address *

Telephone *

Mobile Telephone

Country *

Where did you hear about us?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.