28 - 30 October, 2019 | Royce Hotel Melbourne, VIC

Exclusive Content

Understanding Design Thinking Processes: Leveraging Iteration to Enhance Customer Experience

Understanding Design Thinking Processes: Leveraging Iteration to Enhance Customer Experience

Adopting design thinking practices is becoming the norm in organisations that wish to enhance their service offerings. The true value of its employment is becoming realised, bringing to light the brilliant concept of iterative design. Ahead of Design Thinking 2019, we take a closer look at the elements of iteration, including insights from David Beal, General Manager - Digital Transformation and Analytics at Energy Super, exploring how the organisation are using it to drive more efficient use of customer feedback and insights to continually improve their services.
Maximising the Power Of Design Thinking: insights from our International Keynote Panel

Maximising the Power Of Design Thinking: insights from our International Keynote Panel

Whether a beginner or mature design, how do you make the most out of your Design Thinking potential? We’ve passed it over to the experts, gathering the insights of our expert International Keynote Panel, ahead of Design Thinking 2019.

Enjoy the expertise of:

  • Pamela Bailey, Head of Design and User Experience at Facebook
  • Margaret Price, Principal Design Strategist at Microsoft
  • Ryan Rumsey, Assistant Vice President Experience Strategy at USAA 
Demystifying Design Thinking

Demystifying Design Thinking

Design Thinking is an innovative approach that combines service or product design with human behavior. At its core, dedicated practitioners describe design thinking as an ongoing mindset of empathy and human observation.

Design thinking has evolved from a niche specialism, appealing primarily to start-ups and entrepreneurs, and is now firmly on the agenda of large multinational companies, as well as the MBA curriculum. It offers enormous potential for innovation and competitive advantage — so how can organisations embrace design thinking and embed it into their operating model?

According to the Experts: your Guide to Understanding the Benefits and Opportunities of Strategically Integrated Design Thinking

According to the Experts: your Guide to Understanding the Benefits and Opportunities of Strategically Integrated Design Thinking

Although Design Thinking can trace its roots back to the 1960s, in recent years the strategy has really come to the forefront. Today, Design Thinking is gaining broad recognition as an essential strategy in traditional design disciplines as well as a variety of other fields, like business. Design thinking is transforming workflows for everyone from amateur designers to corporate design professionals, and promising benefits like reduced risk, faster product development and deeper market insights.

While Design Thinking, based on the five founding principles of empathy, definition, ideation, prototype and test, has steadily gained ground as a crucial strategy; securing buy-in for the concept and effectively integrating the strategy to drive ROI is often easier said than done.

Ahead of the Design Thinking Victoria Summit 2019 we take a look at how four business organisations – Facebook (USA), NAB, Tabcorp and USAA (USA) – worked to secure buy-in, and have successfully integrated Design Thinking to streamline and optimise product creation.    

Your Design Thinking 101

Your Design Thinking 101

Design thinking is a mindset for solving complex problems. Originally stemming from the design process, design thinking challenges leaders, individuals, and organisations to think like a designer. That is, placing your client at the heart of the process and harnessing prototyping and testing for successful results. 


Check out this guide to learn the 5 steps of Design Thinking.


Design Thinking Playbook

Design Thinking Playbook

We've partnered with The Design Thinking Playbook to bring you the best content from around the globe. We're delighted to host a selection of 34 pages from the playbook, authored by Michael Lewrick, Patrick Link, and Larry Leifer; containing contributions from experts of actual practice as well as from the academic world. This Playbook and the communication in the Design Thinking Playbook (DTP) community today act as a stimulus for an open exchange of ideas and materially contribute to enshrining design thinking and new mindsets in companies.

Design thinking is currently experiencing a surge of interest since it is a pivotal tool for initiating digital transformation. We have seen how banks use it to shape the “era of de-banking” and how start-ups have created new markets with business ecosystem design.

Have fun reading! To purchase the full playbook, visit https://amzn.to/2YOWAn9

Your Design Thinking 201

Your Design Thinking 201

After gaining the baseline understanding for design thinking and growing proficiency, many organisations face barriers moving beyond a singular touch-point to organisation wide buy-in. Design Thinking 201 addresses various challenges and solutions to elevate design thinking to an organisation-wide design transformation. 

Design Thinking Presentation Packet

Design Thinking Presentation Packet

The Design Thinking Team have exclusively released a selection of presentations from the recent Sydney event! Make sure you get your copy to hear the insights from:

  • Pamela Bailey, Head of Design & User Experience, Facebook
  • Natalie Levy, Product Design Lead, Australia Post
  • Paras Aggarwal, Senior Manager (Head of) UX, Tabcorp
Your Design Thinking 301

Your Design Thinking 301

Some immediate benefits of design thinking are often difficult to quantify including employee engagement, customer-centricity, and cross-functional collaboration. However, successful organisations understand the impact of design thinking as driving revenue, cost savings, and economic impact.  

Design Thinking 301 goes over internal measurements of design thinking and research on the macro impact of design thinking in order to help you digital transform your organisation.