Exclusive Content

Understanding Design Thinking Processes: Leveraging Iteration to Enhance Customer Experience

Understanding Design Thinking Processes: Leveraging Iteration to Enhance Customer Experience

Adopting design thinking practices is becoming the norm in organisations that wish to enhance their service offerings. The true value of its employment is becoming realised, bringing to light the brilliant concept of iterative design. Ahead of Design Thinking 2019, we take a closer look at the elements of iteration, including insights from David Beal, General Manager - Digital Transformation and Analytics at Energy Super, exploring how the organisation are using it to drive more efficient use of customer feedback and insights to continually improve their services.
Maximising the Power Of Design Thinking: insights from our International Keynote Panel

Maximising the Power Of Design Thinking: insights from our International Keynote Panel

Whether a beginner or mature design, how do you make the most out of your Design Thinking potential? We’ve passed it over to the experts, gathering the insights of our expert International Keynote Panel, ahead of Design Thinking 2019.

Enjoy the expertise of:

  • Pamela Bailey, Head of Design and User Experience at Facebook
  • Margaret Price, Principal Design Strategist at Microsoft
  • Ryan Rumsey, Assistant Vice President Experience Strategy at USAA 
Past Presentation Packet

Past Presentation Packet

Ahead of the 2019 Design Thinking Summit, have a look at some exclusive presentations from the 2018 event.

Your Design Thinking 101

Your Design Thinking 101

Design thinking is a mindset for solving complex problems. Originally stemming from the design process, design thinking challenges leaders, individuals, and organisations to think like a designer. That is, placing your client at the heart of the process and harnessing prototyping and testing for successful results. 


Check out this guide to learn the 5 steps of Design Thinking.


Your Design Thinking 201

Your Design Thinking 201

After gaining the baseline understanding for design thinking and growing proficiency, many organisations face barriers moving beyond a singular touch-point to organisation wide buy-in. Design Thinking 201 addresses various challenges and solutions to elevate design thinking to an organisation-wide design transformation. 

Your Design Thinking 301

Your Design Thinking 301

Some immediate benefits of design thinking are often difficult to quantify including employee engagement, customer-centricity, and cross-functional collaboration. However, successful organisations understand the impact of design thinking as driving revenue, cost savings, and economic impact.  


Design Thinking 301 goes over internal measurements of design thinking and research on the macro impact of design thinking in order to help you digital transform your organisation.