Selena Griffith

Senior Lecturer Design Thinking, Centre for Social Impact University of New South Wales

Main Conference Day One: Tuesday, 15 September 2020

Wednesday, April 1st, 2020

12:00 PM Empathise Now: How To Create Personas From Existing Data

  • Amalgamating the right information and data from your customers to understanding their behavior patterns
  • Building a business case to senior leaders through effective customer research and insights
  • Using VOC to create stories and personas of a range of customers for improved ROI

Main Conference Day Two: Wednesday, 16 September 2020

Thursday, April 2nd, 2020

Check out the incredible speaker line-up to see who will be joining Selena.

Download The Latest Agenda