Meet the Speakers | CCW Executive Exchange November

November 5 - 7, 2025 | Scottsdale, AZ

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Becky Ploeger
Global Head Hilton Reservations & Customer Care
Hilton

Marc Booker
Vice Provost, Strategy
University of Phoenix

Stuart Discount
Chair
Enterprise Communications Advocacy Coalition

Laurice Walker
Chief Equity Officer
City of Tucson

Jennifer Chan
Vice President of People
Everlane

Amit Kumar
Senior Director, Customer and Revenue Finance & Strategy
Walmart

Emily Cellar
Vice President, IT Infrastructure & Security
iFIT

Andrew McIllmurray
Global Head of Support Operations Strategy and Governance
Uber

Andre Waits
Vice President Global Card Operations Reconciliations
JP Morgan Chase

Sam Trimble
Vice President, Strategic Growth & Development
Fidelity National Financial

Dr. Kalifa Oliver
Senior Director of Technology, People Analytics
Lowe's Home Improvement

Amy Finley
Senior Vice President, Provider Services
PatientPoint

Darnell Brooks
Director, Operations Process and Strategy
The Home Depot

Mitch Mann
Vice President, Member Services
VtylOne

Bella Ellogoodin
Vice President, Service Excellence
Hospital for Special Surgery

Lora Lawson
Vice President, Contact Centers
Careington International

Deana Perrin
Former Senior Director, Customer Experience
Blue Shield Of California

Hui Wu-Curtis
Director of Customer Service
SmartRent

Pierce Zanders, MBA
Director, Life Customer Service
Sammons Financial Group