Attendee Ice Breaker Conversation Panel Discussion Networking Happy Hour Project Analysis Session

Welcome to the Flagship CCW Executive Exchange!
WHERE CX STRATEGY LEADS TO EXECUTION.

As part of the world’s largest customer contact event series, the CCW Executive Exchange is an invitation-only experience for senior CX and customer contact leaders. Through curated discussions, peer benchmarking, and interactive Think Tanks, this event is designed to help you connect, collaborate, and solve critical business challenges—efficiently and effectively.


KEY PROGRAM THEMES

Strategies That Move the Needle.
At the CCW Executive Exchange, senior customer experience leaders share practical approaches to today’s toughest challenges — from rising customer expectations to operational pressures. Walk away with peer-tested ideas you can apply right away to improve service, boost loyalty, and drive meaningful outcomes.

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Networking

Because of the unique structure of the Exchange, networking is more productive through focused discussions, collaborative sessions, and exclusive off-site receptions. These shared experiences foster stronger relationships and more valuable takeaways.


Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.


1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with vetted solution providers that can help you navigate your biggest challenges.

BUILT FOR EXECUTIVE IMPACT
Executive-Only Room with Real Influence

Hand-selected group of Director & C-level peers across industries—leaders who are actively shaping the future of customer contact, digital transformation, and operational excellence.

Insights That Drive Immediate Action

Our agenda is fueled by proprietary CMP Research insights and guided by the CCW Advisory Board. No fluff—just the trends, tools, and tactics that matter right now.

Immersive, Collaborative Learning

Forget passive listening. This format is built for real engagement—Think Tanks, Masterclasses, and Interactive Panels are designed to challenge your thinking and sharpen your strategy.

Exclusive Research You Won’t Find Elsewhere

Missed the live results of the new CMP Research Prism at CCW Las Vegas? CMP Research will go in depth on their latest Prism, a breakthrough strategic framework helping CX leaders evaluate and adopt technologies with precision and purpose.

A Timely Mid-Year Reset

August is more than a date—it’s your strategic checkpoint. This is the ideal time to refocus priorities, validate your roadmap, and accelerate execution on your 2025/2026 initiatives.

2025 SPEAKERS
Pivotal Perspectives, Unparalleled Dialogue.

ELEVATE YOUR EXPERIENCE

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Opa! A Greek Escape at Avli on the Park

AUGUST 11, 2025 | 6 PM | Powered by Five9
Escape the ordinary at this upscale Greek dining experience in downtown Chicago. Savor elevated Mediterranean bites, enjoy craft cocktails, and connect with fellow executives in a vibrant setting that blends sophistication and warmth.

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Game On at Budweiser Brickhouse Tavern

AUGUST 12, 2025 | 6 PM | Sponsored by ASAPP
Close out Day 2 with skyline views, signature drinks, and laid-back energy just steps from Wrigley Field. This rooftop reception offers the perfect mix of fun and functionality.

CCW EXECUTIVE EXCHANGE REPLAY

Immerse yourself into the world of the Exchange Series! Get an inside look into what it's like to attend and hear directly from executives about their experience on-site.

SECURE YOUR VIP SEAT

If you’re interested in reserving a VIP spot at the CCW Executive Exchange, reach out to us before spots fill up – limited availability.

WHAT EXECUTIVES SAY

BECOME A CCW SOLUTION PROVIDER

Find out how being a part of the CCW Exchange will provide you with the opportunity you need to meet prospects & grow your customer base.

FREE CONTENT

How To Guide: Put the Customer In The Driver's Seat | Keys To An Empowering Experience in 2025 and Beyond

Market Study: State of Generative & Agentic AI

Market Study: Future of the Contact Center