Hand-selected group of Director & C-level peers across industries—leaders who are actively shaping the future of customer contact, digital transformation, and operational excellence.
Our agenda is fueled by proprietary CMP Research insights and guided by the CCW Advisory Board. No fluff—just the trends, tools, and tactics that matter right now.
Immersive, Collaborative Learning
Forget passive listening. This format is built for real engagement—Think Tanks, Masterclasses, and Interactive Panels are designed to challenge your thinking and sharpen your strategy.
Missed the live results of the new CMP Research Prism at CCW Las Vegas? CMP Research will go in depth on their latest Prism, a breakthrough strategic framework helping CX leaders evaluate and adopt technologies with precision and purpose.
August is more than a date—it’s your strategic checkpoint. This is the ideal time to refocus priorities, validate your roadmap, and accelerate execution on your 2025/2026 initiatives.
AUGUST 11, 2025 | 6 PM | Powered by Five9
Escape the ordinary at this upscale Greek dining experience in downtown Chicago. Savor elevated Mediterranean bites, enjoy craft cocktails, and connect with fellow executives in a vibrant setting that blends sophistication and warmth.
Immerse yourself into the world of the Exchange Series! Get an inside look into what it's like to attend and hear directly from executives about their experience on-site.