Gain insight into which executives joined the CCW Exchange in 2023!

Less than 15% of consumers feel brands are sufficiently personalizing customer interactions. The majority continue to endure long wait times on the phone, while remaining wholly underwhelmed by AI-driven chatbots.

Generative AI had a big year. After an impressive introduction, CX leaders immediately took note. Leveraging a tool that could seamlessly converse with users, deliver personalized and tailored responses and answer just about any question thrown at it, seemed impressive yet far-fetched. But, as more and more individuals engaged with...

Modern customers now expect seamless digital experiences, they want access to comprehensive insight and a personalized approach that fits their unique needs. And with all of the tools and technology available today, this expectation doesn’t seem too far fetched. However, brands consistently struggle to deliver high-quality digital experiences. Lacking an...