Keith Pearce

Senior Vice President, Brand Marketing & Communications Genesys

Conference Day One: Thursday, 27 February 2020

Thursday, February 27th, 2020

9:40 AM Experience as a Service: Delivering True Personalisation at Scale

Learn about the power of the virtuous cycle of empathy, trust and loyalty and discover how organisations can achieve this through delivering truly personalised customer experiences. This starts by knowing your customers as individuals, not profiles or segments, and leading with empathy throughout ever connected moment

Check out the incredible speaker line-up to see who will be joining Andy.

Download The Latest Agenda