Group Executive, New Business
Conference Day One: Thursday, 28 February 2019
Thursday, February 28th, 2019
A common challenge in contact centres is the need to proactively engage with your customer base but traditional outbound contact methods no longer drive an effective outcome. In this session learn:
- How traditional contact methods have evolved to drive superior outcomes?
- How you can give your customers the choice around how and when they are contacted?
- The best solutions for providing your customers with a seamless experience regardless of the channel of engagement?