Blaine Slater

Group Executive, New Business
TSA Group

11:10 AM Proactive Voice - Evolving your Outbound Customer Communication

A common challenge in contact centres is the need to proactively engage with your customer base but traditional outbound contact methods no longer drive an effective outcome. In this session learn:

How traditional contact methods have evolved to drive superior outcomes?
How you can give your customers the choice around how and when they are contacted?
The best solutions for providing your customers with a seamless experience regardless of the channel of engagement?

Check out the incredible speaker line-up to see who will be joining Blaine.

Download The Latest Agenda