28 February - 01 March, 2019 | The STAR Gold Coast, Queensland, QLD

Blaine Slater


Group Executive, New Business
TSA Group


11:10 AM Proactive Voice - Evolving your Outbound Customer Communication

A common challenge in contact centres is the need to proactively engage with your customer base but traditional outbound contact methods no longer drive an effective outcome. In this session learn:
  • How traditional contact methods have evolved to drive superior outcomes?
  • How you can give your customers the choice around how and when they are contacted?
  • The best solutions for providing your customers with a seamless experience regardless of the channel of engagement?


Check out the incredible speaker line-up to see who will be joining Blaine.

Download The Latest Agenda