CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Chrissy Leong
Member Services Manager MIPS
Conference Day One: Wednesday 5th March
2:50 PM Quickfire | Effective Forecasting Techniques to Manage Surge and Meet Customer Demands
This session will explore advanced forecasting methods to accurately predict call volumes and customer demand surges. Attendees will gain insights into data-driven techniques to optimize workforce planning, ensuring timely and efficient responses to fluctuating customer needs.
Check out the incredible speaker line-up to see who will be joining Chrissy.
Download The Latest Agenda
