Clare Toufexis from the Department of Internal Affairs, NZ will discuss the benefits of employing a human centred approach to the design of new and existing services. Aligning design thinking principles to everyday activities, she will discuss how her department is focused on aligning people and strategy in order to optimise the customer experience and drive operational advancements within the existing contact centre.
Employing a human centred approach to drive CX capabilities within the overall business
Understanding the key challenges involved with improving existing services in order to address its impact within the contact centre
Improving team capabilities and bridging siloes within overall government departments to create the a CX Hub of the future
Check out the incredible speaker line-up to see who will be joining Clare.
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