David Jaffe

Consulting Director Limebridge

Conference Day One: Thursday, 27 February 2020

Thursday, February 27th, 2020

3:30 PM Four Practical Ways to Deliver Effective Contact Centre CX Process Design

This session will cover four different approaches to improving contact centre processes based on the challenges many organisations have faced across varying industries.

In this project case study session, Limebridge’s David Jaffe will illustrate how failure demand can be reduced through the implementation of an effective process design strategy. He will then focus on contact simplification and key strategies that will illustrate ways to become enablers of process automation.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda