Conference Day One: Thursday, 28 February 2019
Thursday, February 28th, 2019
Advances in API-first solutions and AI are being proposed as the answer for bridging the gap between customer experience expectations and the flawed customer experience still being delivered by so many companies. Developers have become a key part of the equation to allow companies to customize the contact center setting the new standard for customer engagement.
Join this session to learn how CX innovators are adopting a new model of programmability in the cloud for designing and delivering customer experiences that set them apart. Focus will be on how to equip agents with one-stop-shop with all the apps, data and intelligence for agents to focus on helping your customers instead of fighting your software.