18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Helen Crossan
General Manager of Member Services Australian Retirement Trust
Customer Contact Week ANZ 2026 - Day Two
9:10 AM Keynote Panel | Leadership in the Age of Intelligent CX
How today’s CX, tech, and operations executives are evolving their leadership playbooks to keep pace with change, inspire teams, and deliver results.
Key Takeaway - Discover practical strategies for leading with agility, leveraging intelligent CX tools, and aligning operations to business goals.
Check out the incredible speaker line-up to see who will be joining Helen.
Download The Latest Agenda
