John Merritt

Head of Customer Care
Energy Australia

5:35 PM ADVISORY BOARD PANEL DISCUSSION – Future Proofing Contact Centres: Marrying Customer Centricity, Technology Advancements and People and Culture

How do you re-position and re-design your customer support to move from a lead generator to customer experience driver?
How do you best determine which solutions and innovations best suit your business needs today and for the future?
How do you manage the next generation of the workforce and determine strategies for identifying, retaining and engaging talent?
How can marrying these strategies effectively project your contact centre for a profitable future despite change?

Check out the incredible speaker line-up to see who will be joining John.