25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD
Malcolm Angell, Head of Contact Centre at LGIA Super

Malcolm Angell


Head of Contact Centre
LGIA Super

Check out the incredible speaker line-up to see who will be joining Malcolm.

Download The Latest Agenda

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020


11:05 AM Contact Centres 101: Developing and Reimagining the Contact Centre from Scratch to Build a Culture and Business of Innovation

  • Bringing structure and direction to the contact centre 
  • Understanding your end-to-end customer journey through VOC and key metrics
  • Determining the key solutions that need to be employed to grow your contact centre