25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD
Megan McDonald, Group Manager, Product at World Vision Australia

Megan McDonald


Group Manager, Product
World Vision Australia

Check out the incredible speaker line-up to see who will be joining Megan.

Download The Latest Agenda

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020


11:05 AM Human Centred Design: Using Service Design Principles to Develop Business Models and Understand your Customer

  • Using human centred design principles to recognise customer trends and redevelop your business structure
  • Understanding your audience by amalgamating the right data to improve customer retention
  • Implementing human centred design within the wider organisation through staff training and development