25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD
Michele Olivier, Head of Customer Service at Princess Cruises

Michele Olivier


Head of Customer Service
Princess Cruises

Check out the incredible speaker line-up to see who will be joining Michele.

Download The Latest Agenda

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020


11:05 AM Career Planning: Developing Engaged, People Centric Agents of the Future

  • Aligning people and strategy to optimise customer interactions and achieve higher results
  • Redeveloping Your Training and Promotional Structure for Improved Agent Performance 
  • Training staff to ensure they are able to resolve issues efficiently and go from transactional to relationship based conversations