Paula Gill

Senior Account Manager 8x8

Conference Day One: Thursday, 27 February 2020

Thursday, February 27th, 2020

5:05 PM Is AI and automation counter to delivering differentiated customer experiences?

Business leaders are investing to compete on customer experience. They are also investing in machine learning and AI techniques to drive automation. The intent is to increase productivity and streamline communications, but are these approaches actually empowering employees to deliver differentiated customer experiences? In this session, we’ll explore brand new global research findings on how ineffective communication undermines business productivity and what companies can do to avoid this pitfall as they introduce automation using machine learning and AI techniques.


Check out the incredible speaker line-up to see who will be joining Pablo.

Download The Latest Agenda