Conference Day One: Thursday, 27 February 2020
Thursday, February 27th, 2020
5:05 PM Thought Leadership Session: Spotlight Interview: Delivering an Effective Customer Experience Strategy in the Wake of AI and Automation
Business leaders are investing to compete on customer experience. They are also investing in machine learning and AI techniques to drive automation. The intent is to increase productivity and streamline communications, but are these approaches actually empowering employees to deliver differentiated customer experiences?
In this session, Pablo Muniz will explore brand new global research findings on how ineffective communication undermines business productivity and what companies can do to avoid this pitfall as they introduce automation using machine learning and AI techniques.