25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD
Pablo Munoz, Field Communication Manager at 8x8

Pablo Munoz

Field Communication Manager

Check out the incredible speaker line-up to see who will be joining Pablo.

Download The Latest Agenda

Conference Day One: Thursday, 27 February 2020

Thursday, February 27th, 2020

5:05 PM Thought Leadership Session: Spotlight Interview: Delivering an Effective Customer Experience Strategy in the Wake of AI and Automation

Business leaders are investing to compete on customer experience. They are also investing in machine learning and AI techniques to drive automation. The intent is to increase productivity and streamline communications, but are these approaches actually empowering employees to deliver differentiated customer experiences? 

In this session, Pablo Muniz will explore brand new global research findings on how ineffective communication undermines business productivity and what companies can do to avoid this pitfall as they introduce automation using machine learning and AI techniques.