CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Praveen Sasidharan
Chief Insurance Services Officer Allianz
Praveen Sasidharan is the Head of Global Insurance Operations at Allainz. He is part of the executive management team and heads Allianz Services Insurance operations globally. He is also responsible for GBS operations at the India location that houses over 3000 employees. Further, he is responsible for the GBS relationship with Allianz companies in US and has over 800 people serving the region from India. Praveen is an expert in scaling GBS, running large back/ front office operations, & developing high value adding propositions over cost arbitrage.
Executive Day: Tuesday 4th March
9:35 AM Panel Discussion | Strategic Vision for Contact Centres: 2025 - 2035
Explore the future landscape of contact centres as we look ahead to 2025-2035. This panel will discuss emerging trends, technological advancements, and strategic insights shaping the evolution of contact centre operations. Gain foresight into key opportunities and challenges and learn how to develop long-term strategies that drive innovation and enhance customer engagement.
4:40 PM Panel Discussion | Contact Centre & Customer Experience Leadership: Insights & Best Practices
Gain valuable insights and best practices from industry leaders in contact centre and customer experience management. This panel will explore effective leadership strategies, innovative approaches to enhancing customer interactions, and successful case studies. Discover how to drive operational excellence and elevate customer satisfaction through strategic leadership and continuous improvement initiatives.
Check out the incredible speaker line-up to see who will be joining Praveen.
Download The Latest Agenda
