Raj Shah

Raj Shah

Country Manager, ANZ Vonage
Raj Shah

Customer Contact Week ANZ 2026 - Day Two

9:00 AM Partner Keynote | Reimagining Customer Trust: Branded Communications That Build Confidence and Connection

Unknown calls and generic messages often go unanswered - costing brands valuable moments to connect and customer loyalties. But what if every customer interaction began with trust?

Join the Vonage team as they explore how Branded Calling and Branded Messaging (RCS) are redefining customer engagement across industries. Discover how verified identity, call intent, and rich media messaging can help organisations boost answer rates, reduce fraud, and strengthen brand credibility.

Packed with real-world examples from banking, insurance, healthcare, and government sectors, this session will show how branded communications can transform every customer touchpoint into an opportunity for authentic, trusted, and memorable engagement.

When every call and message carries your brand “trust becomes your competitive edge.

Key Takeaway: Attendees will learn how Vonage branded communications can transform unknown interactions into trusted customer experiences, increasing engagement, reducing fraud, and strengthening brand reputation across key customer communication channels.

Check out the incredible speaker line-up to see who will be joining Raj.

Download The Latest Agenda