18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Roy Hazelwood
Customer Contact Centre Manager Anglicare Sydney
Customer Contact Week ANZ 2026 - Day One
10:20 AM Keynote Panel | Beyond Service: Redefining the Role of the Contact Centre in Business Success
Exploring how contact centres are shifting from transactional support to strategic drivers of loyalty, growth, and brand trust, while building value of the agents for the whole organisation.
Key Takeaway - Discover how empowering agents and building their strategic value can strengthen loyalty, growth, and brand trust.
Check out the incredible speaker line-up to see who will be joining Roy.
Download The Latest Agenda
