Russell Murphy

Contact Centre Manager Service NSW

Conference Day One: Wednesday 5th March

3:20 PM Panel Discussion | Customer Feedback and Voice of Customer Strategies

In today's competitive market, understanding and leveraging customer feedback is crucial for success. This panel will delve into innovative strategies for capturing the voice of the customer and transforming insights into actionable improvements. Attendees will gain best practices, tools, and techniques for gathering and analysing feedback to drive customer satisfaction and loyalty, with key takeaways including methods to enhance customer experience, boost engagement, and implement data-driven decision-making.

Executive Day: Tuesday 4th March

10:30 AM Panel Discussion | Customer Experience as a Competitive Advantage

Discover how organizations can leverage superior customer experience to gain a competitive edge in today's market. This panel will explore strategies, best practices, and case studies demonstrating how exceptional customer experiences drive loyalty, retention, and business growth. Learn practical insights to elevate your customer experience strategy and differentiate your brand in the marketplace.

Check out the incredible speaker line-up to see who will be joining Russell.

Download The Latest Agenda