28 February - 01 March, 2019 | The STAR Gold Coast, Queensland, QLD

Gerry Tucker


Managing Director
NICE ANZ


11:10 AM CLOUD CONTACT CENTRES

Enable a remote workforce and improve scalability and flexibility of your organization

5:05 PM The New CX Maturity Model, Planning for Success in 2019

Most contact centres operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. How will your team achieve success in the year ahead? During this keynote Gerry will discuss strategies to help your organisation drive meaningful CX improvements in 2019.
 
  • What CX maturity means, and why it’s important
  • How to assess your current state of CX maturity and digital strategies to help elevate it
  • How customers’ expectations changing; results from our recent CX benchmarking study
  • What 2019 trends and predictions should you adopt?


Check out the incredible speaker line-up to see who will be joining Senior.

Download The Latest Agenda