Conference Day One: Thursday, 28 February 2019
Thursday, February 28th, 2019
11:10 AM CLOUD CONTACT CENTRES
Enable a remote workforce and improve scalability and flexibility of your organization
Most contact centres operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. How will your team achieve success in the year ahead? During this keynote Gerry will discuss strategies to help your organisation drive meaningful CX improvements in 2019.
- What CX maturity means, and why it’s important
- How to assess your current state of CX maturity and digital strategies to help elevate it
- How customers’ expectations changing; results from our recent CX benchmarking study
- What 2019 trends and predictions should you adopt?