18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Sian Howatson
Head of Customer Insights & Automation Swyftx
Customer Contact Week ANZ 2026 - Day Two
12:50 PM Panel Discussion | Humanising AI: How to Keep the Customer Connection Alive
Exploring where AI is helping the customer journey, where the human touch is still critical, and how to combine both effectively.
Key Takeaway - Learn how to strike the right balance between AI and human interaction to enhance customer experience without losing the personal touch.
Check out the incredible speaker line-up to see who will be joining Sian.
Download The Latest Agenda
