26 - 28 February, 2020 | Gold Coast
Sreelesh Pillai, General Manager at Freshworks

Sreelesh Pillai

General Manager

Check out the incredible speaker line-up to see who will be joining Sreelesh.

Download The Latest Agenda

Conference Day One: Thursday, 28 February 2019

Thursday, February 28th, 2019

11:10 AM Putting the Omnichannel Order into Action - Strategies & Best Practices

As customer expectations rise and digital channels expand, many organizations face the challenge of delivering end-to-end, seamless customer experiences across all channels. Often back-office systems are not integrated and ‘stitched together’ to deliver services to customers. A fully integrated response to these new requirements will need to be both customer-centric and omnichannel in nature.
Join Freshworks in this interactive workshop as they share real-world insights, strategies and best practices for easy-to-use interfaces, automated back-office processes, and integrated channels, thus giving you more time to deliver seamless, consistent and personalized customer experiences.