18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Telena Thompson
Associate Director Student Experience University of the Sunshine Coast
Customer Contact Week ANZ 2026 - Day One
5:00 PM Panel Discussion | From Insights to Impact: Turning Customer and Employee Voice into Real Change
Exploring how data, feedback, and frontline insights are being harnessed to drive transformation, innovation, and better outcomes for customers and staff alike.
Key Takeaway - Learn how to translate customer and employee insights into actionable strategies that drive transformation and measurable impact.
Check out the incredible speaker line-up to see who will be joining Telena.
Download The Latest Agenda
