18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Vanessa Lyngsted
Manager Customer Contact Services Social Futures
Customer Contact Week ANZ 2026 - Day Two
11:50 AM Case Study | Serving with Care: Designing Customer Journeys for Vulnerable Customers
Hear how organisations are embedding empathy, accessibility, and flexibility into service design to better support vulnerable customers while still meeting compliance obligations. This session explores practical strategies that balance care, consistency, and accountability.
Key Takeaway - Discover practical strategies for embedding care and flexibility into service delivery while maintaining accountability and consistency.
Check out the incredible speaker line-up to see who will be joining Vanessa.
Download The Latest Agenda
