BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry.

The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies.

BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of:

• Investment
• Networking/Industry Development
• Skills Development

We believe that these three strategies are the cornerstones of a growing, prosperous, and sustainable industry.