We have reinvigorated the Government Contact Centre Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to the contact centre industry.
If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Government Contact Centre Week Excellence Award.
The Customer Contact Leader of the year recognises the executive, manager or team leader that has led their customer contact operation by significantly increasing both customer and agent experience as a result of their leadership. They have demonstrated their ability to utilise technology and drive innovation, drive operational excellence and continuous improvement and master executive and internal communication.
Please note: That all fields marked with an asterisk (*) are required.