We have reinvigorated the Government Contact Centre Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to the contact centre industry.
If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Government Contact Centre Week Excellence Award.
This category awards the organisation that has a clear service excellence strategy and contributes to the overall organisation's growth. The winner of this award is evaluated based on their ability to position customer experience as their competitive advantage, identify and track improvement areas to improve efficiency and ROI, promote internal culture and engagement and deploy innovative strategies that contribute to exceptional service.
Please note: That all fields marked with an asterisk (*) are required.