It is time to rethink how today’s consumer engages with chatbots.
We’re already aware of the theoretical power of the technology. We already know chatbots have the potential to transform how brands and consumers interact.
As seen in this report, more than 71% of consumers are open to using bot technology. Yet only 9% currently trust chatbots to solve meaningful issues.
With the customer experience landscape becoming more competitive, we must transition from discussing the hype to demanding results. As brands are doubling down on omnichannel chatbot investments and customers are asking for chatbot engagement, why are businesses not seeing an ROI? And why are customers lacking trust in a medium that they’re asking for?
This special report on omnichannel chatbots has the answers. It details your new blueprint for implementing, measuring and optimizing chatbots.
Topics include:
- The most common mistakes in chatbot engagement
- Exclusive insights from a Customer Experience WSJ and NYT bestselling author, Lyft social media lead, CCW analysts’ and Salesforce research
- 5 solutions and strategies to implement more intelligent chatbot technologies
- Emerging digital transformation trends in the CX realm
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