Brian Cantor | 04/30/2024
When a topic becomes trendy, the conversation often becomes broad. That, unfortunately, has been the case with artificial intelligence for customer contact.
Although the CX community is right to be treating it as a gamechanging priority, far too many leaders are speaking in broad strokes about what AI could do. With customer demands soaring, employee needs evolving, and budgetary scrutiny intensifying, this hollow dialogue is becoming increasingly insufficient.
What we need are action ste...
To continue reading this story Click Here
RECOMMENDED
Upcoming Events
Customer Management Practice
January 1 - December 1, 2030
Register Now |
View Agenda |
Learn More
Customer Contact Week Asia 2025
September 2 - 5, 2025
Conrad Orchard Singapore
Register Now |
View Agenda |
Learn More