Studies show that most customers are only willing to wait on hold for 60 seconds
And even though you've trained your agents to work diligently to resolve customer issues as quickly as possible, all it takes is just one unhappy experience to prompt them to take their business elsewhere.
So what else can you do to reduce hold times and improve customer satisfaction? The answer, surprisingly, is pretty simple.
Download this free whitepaper from Jabra & Call Center IQ for an inside look at how to put wireless headsets to work in your contact center to eliminate hold times, increase first call resolution, and make your customers (and your agents) love you.
Wireless in the Contact Center: Eliminate Hold Time, Speed Up Handling & Boost Satisfaction
Customer Contact Week | 01/20/2016