Boris Vishnevsky MBA, CISSP, DIA

Senior Director, Emerging Technologies & Innovation Management Maximus

An innovative and dynamic leader with an exceptional track record of translating business strategies into digital and AI platforms and modern solutions. An outstanding visionary who fuses technology, business, and innovation to meet organizational objectives and goals. A passionate servant leader and collaborative thinker with deep experience designing and executing digital-first transformation models.

A seasoned advisor who adds value by:

-Leading the transformation and adoption of emerging technologies, innovating and accelerating digital-first business.

-Partnering with IT leaders, executives, and CIOs, assisting them with complex AI/ML-augmented decision-making, and unlocking the full potential of digital transformation.

-Pairing systems of interconnected business capabilities with modern technologies and AI/ML innovation, enabling enterprise-level digital transformation.


AREAS OF EXPERTISE:

Emerging Technologies and Innovation; Digital and Cloud Strategy; Cybersecurity: Counter Intelligence, Operational & Standard Compliance; Management Consulting; Business Model Innovation; Data Analytics; AI/ML; Partnership Alliances; Technology Transformation; Collaboration, and Cross-Functional Team Leadership; OKRs and KPIs; Business Value Analysis and Realization, Applied Decision Intelligence, Budgeting, Presentation


INDUSTRY INSIGHTS:

Management Consulting, Enterprise Software & IT Services, Higher Education, Merger, Acquisition & Holding Companies, Healthcare, Cloud Services, Financial Services Payments & Credit Card Processing, Insurance, Energy, Utilities, Federal, and Local Government and Social Services

Day 2 | Thursday, August 15

5:00 PM The AI Advantage: How to Revolutionize Customer Service Operations

As businesses strive to meet the ever-changing demands of their customers, the integration of cutting-edge technologies emerges as a pivotal strategy in revolutionizing support operations. How can we leverage the power of generative AI and conversational AI to not only optimize service delivery and operational efficiency but also elevate the overall customer experience in today's dynamic environment? This discussion will explore how organizations can leverage generative AI, conversational AI, and natural language processing to optimize service delivery. Discover practical insights into identifying business pain points, mitigating challenges, and implementing AI solutions to drive operational efficiency and exceed customer expectations.

Key Takeaways:

  • Embrace digital transformation to enhance capabilities and customer interactions
  • Harness the power of generative AI, conversational AI, and natural language processing to improve support capabilities across platforms
  • Leverage technology advancements to stay ahead in this competitive landscape and drive business success

Check out the incredible speaker line-up to see who will be joining Boris.

Download The Latest Agenda