CCW ANZ 2026: Bigger. Bolder. Beyond. The Future of Contact: Seamless, Intelligent, Deeply Human

We are heading to Sydney’s iconic Randwick Racecourse  - bringing fresh energy, new voices, and reimagined ways to connect. As the region’s most powerful platform for contact centre, CX, and digital service transformation, CCW ANZ delivers the scale, insight, and community momentum built for a new era.

Across every session, conversation, and experience, we’ll explore how AI, automation, workforce innovation, and human-centred design are redefining how organisations serve and connect. From enterprise to essential services, Customer Contact Week ANZ is where leaders turn strategy into action - and where the future of contact comes into focus.

Discover CCW 2026 – the ultimate destination for customer contact leaders.

CHECK OUT 2026 PROSPECTUS

Announcing First 50 Speakers for CCW...

CHECK OUT THE FULL SPEAKER LINE UP

BECOME A CCW SPONSOR

Engage the leaders. Elevate your brand. Shape what’s next.

CCW ANZ 2026 is where Australia’s most influential contact centre decision-makers converge - and your opportunity to be at the heart of it. As a sponsor or exhibitor, you’ll gain access to a curated, high-value audience of senior leaders from enterprise, essential services, and high-growth sectors - all actively investing in the future of customer contact.

Position yourself as a strategic partner - not just a provider. Sydney 2026. New city. New energy. Unmissable opportunity.

ENQUIRE FOR SPONSORSHIP

A New City for a New Era. Sydney 2026: Designed for Impact

For the first time ever, CCW ANZ heads to Sydney - kicking off a bold new era of national rotation. A new city means new connections, fresh energy, and greater access to the region’s most influential customer and contact leaders. Be where the future of contact takes shape.

ENQUIRE FOR 2026

LEADING THE CHARGE: CHECK OUT THE STELLAR LINEUP OF ATTENDEES AT CCW!

 THE #CCWEEKAU DIFFERENCE

The Future of Contact Designed For You

Every session, format, and experience is built to deliver what matters most to Customer Contact leaders: smart ideas, real solutions, and connections that count.

Digital Engage. Don't Just Attend.

Forget passive listening. At CCW, you’ll workshop, debate, network, and problem-solve with the best in the business - across panels, think tanks, boardrooms, and discussion groups.

Sydney Energy. National Impact.

CCW 2026 lands in Sydney for the first time - bringing together fresh faces, new perspectives, and a nationwide community of change-makers.


The Tech,Tools & Partners You Need.

CX is evolving fast - and CCW is your shortcut to the smartest solutions. From AI to automation, journey platforms to workforce tools, meet the best vendors, see the tech in action, and compare it all in one place. Touch it. Test it. Find what fits - faster.

Check out highlights from
previous edition!

What’s Your Unique Contact Centre Superpower?

These showreels capture the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. But the best is yet to come! We’re already gearing up for an even bigger and better event in 2026 - stay tuned for what’s next!

A Five Star Event! See what our attendees are saying:

In Partnership With:

CCW Digital

QUESTIONS?

Email: enquire@iqpc.com.au

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