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Customer Contact Week ANZ 2027

Performance. Precision. Customer Impact

Customer Contact Week ANZ 2027 is where the region’s customer contact leaders come to define what great looks like - and how to deliver it at scale. AI is moving from experimentation to enterprise deployment. Automation is accelerating. Workforce models are shifting. Channel strategies are being rebuilt around speed, intelligence, and human connection. 

Customer contact leaders are under pressure to deliver measurable enterprise impact - improving service, reducing cost to serve, and strengthening customer relationships.  

CCW ANZ is where leaders come to benchmark progress, challenge assumptions, and explore the strategies, technologies, and operating models defining the next era of customer contact.

2026 POST SHOW REPORT

CCW was where The Future of Customer Contact Came to Life.

From standing-room-only sessions and honest leadership conversations to game-changing ideas around AI, workforce transformation, customer experience and contact centre innovation, this year’s event brought the industry together in a big way.

A true highlight of the event was Adam Gilchrist’s leadership keynote, where one of Australia’s most respected sporting leaders shared powerful lessons on performance, resilience, teamwork and leading under pressure — leaving the audience inspired long after he left the stage.

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Voices That Shaped the Conversation at #CCWeekAU:

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Why Sponsor CCW ANZ 2027  

CCW ANZ brings together the region’s most senior customer contact leaders actively  transforming service, operations and technology.
This is the platform where partnerships are built and investment decisions are shaped.

"Strong energy across CCW ANZ 2026, with plenty of focus on how AI is starting to shape the future of customer contact — and what that looks like in practice for organisations today."  Fusion5

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The Industry's Most Exciting Night of the Year!

The 2026 CCW Excellence Awards Night was bigger and better than ever, celebrating the brightest minds and most innovative companies in the customer contact industry.

This prestigious evening shone a spotlight on the teams and individuals who are driving the future of customer experience (CX) and redefining excellence in the contact centre space.

We were honoured to celebrate the pioneers pushing the boundaries of customer contact and recognise their remarkable achievements .

    2026 AWARD WINNERS

    Key Themes to be Discussed in 2027 Include:  

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    AI at Scale: Moving from Pilot to Enterprise Deployment 

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    Platform Modernisation: Rebuilding Contact Centres for the AI Era

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    Omnichannel Done Right: Seamless Service Across Every Channel

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    The Augmented Workforce: Humans and AI Working Together 

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    Outsourcing as a Strategic Operating Model 

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    Driving Efficiency Without Compromising Customer Experience

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    Turning Customer Conversations into Enterprise Intelligence

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    Leading Transformation Across People, Process and Technology

    At CCW 2027 You Will Experience:  

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    100+ Speakers  
    An unmatched powerhouse line-up driving ideas, innovation, and real-world   transformation

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    Meet. Match. Connect. 1-2-1
    Meetings at CCW ANZ  

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    Australia’s Largest Customer Contact Event

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    Connection Elevated
    The Unmissable Social Experience of CCW ANZ  

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    Twice the Audience. Twice the Opportunity.  

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    The Most Senior Gathering of Contact Centre Leaders in ANZ  

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    Check Out The Stellar Line Up of Attendees At CCW

    Customer Contact Week ANZ in Numbers

    280+

    ATTENDEES

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    80+

    SPEAKERS

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    35+

    HOURS OF FOCUSSED CONTENT

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    11+

    HOURS OF NETWORKING TIME

    THE CCW EXPERIENCE

    A Five Star Event! See what our attendees are saying:

    In Partnership With:

    CCW Digital

    QUESTIONS?

    Email: enquire@iqpc.com.au

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