Meet the GOVCC Speakers

GOVCC Speakers

Patrick Lloyd
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director ATO
Rod Netterfield
Rod Netterfield
Director, National Contact Centre Operations National Disability Insurance Scheme (NDIS)
Brian Lee
Brian Lee
Principal Solution Architect, Digital Identity and Verifiable Credentials progra Services NSW
Kayelle Drinkwater
Kayelle Drinkwater
Chief Data Officer Department of Social Service
Chirag Lodhia
Chirag Lodhia
Director - Digital Health Training & Adoption, Contact Centre Monash Health
Carla Armanet
Carla Armanet
Executive Director, Customer Experience & Engagement Metropolitan Memorial Park
Matthew Wormald
Matthew Wormald
A/Assistant Commissioner Fire and Rescue NSW
Anna Thomas
Anna Thomas
Customer Experience Lead icare NSW
Bronwyn Riley
Bronwyn Riley
Head of Core Customer Services Commonwealth Superannuation Corporation
Christine Inkster
Christine Inkster
Service Transformation Manager TAFE SA
San Chander
San Chander
Director Department of Customer Service
Matt Hou
Matt Hou
Customer Engagement Team Manager Western Sydney Local health District - Mount Druitt Hospital
Sophie Uldrich
Sophie Uldrich
Snr Manager Customer Service and Operations Transport Accident Commission
Catherine Veronesi
Catherine Veronesi
Customer Service Manager City of Sydney
Scott Unwin
Associate Director - Service Delivery Roads and Maritime Services
Nandita Sharma
Nandita Sharma
Director, Ai Standards (Commonwealth) Digital Transformation Agency
Kate M
Principal CX/Service Design Lead NSW Telco Authority
Larissa Ivacheff
Larissa Ivacheff
Customer Experience and Analytics Director Sydney Metro
Ben Thompson
Community, Culture and Customer Experience Director Waverley Council
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience Lake Macquarie City Council

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